Read Online They Ask, You Answer: A Revolutionary Approach to Inbound Sales, Content Marketing, and Today's Digital Consumer By Marcus Sheridan
Read Online They Ask, You Answer: A Revolutionary Approach to Inbound Sales, Content Marketing, and Today's Digital Consumer By Marcus Sheridan
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Ebook About The revolutionary guide that challenged businesses around the world to stop selling to their buyers and start answering their questions to get results; revised and updated to address new technology, trends, the continuous evolution of the digital consumer, and much more In today’s digital age, the traditional sales funnel—marketing at the top, sales in the middle, customer service at the bottom—is no longer effective. To be successful, businesses must obsess over the questions, concerns, and problems their buyers have, and address them as honestly and as thoroughly as possible. Every day, buyers turn to search engines to ask billions of questions. Having the answers they need can attract thousands of potential buyers to your company—but only if your content strategy puts your answers at the top of those search results. It’s a simple and powerful equation that produces growth and success: They Ask, You Answer. Using these principles, author Marcus Sheridan led his struggling pool company from the bleak depths of the housing crash of 2008 to become one of the largest pool installers in the United States. Discover how his proven strategy can work for your business and master the principles of inbound and content marketing that have empowered thousands of companies to achieve exceptional growth. They Ask, You Answer is a straightforward guide filled with practical tactics and insights for transforming your marketing strategy. This new edition has been fully revised and updated to reflect the evolution of content marketing and the increasing demands of today’s internet-savvy buyers. New chapters explore the impact of technology, conversational marketing, the essential elements every business website should possess, the rise of video, and new stories from companies that have achieved remarkable results with They Ask, You Answer. Upon reading this book, you will know: How to build trust with buyers through content and video. How to turn your web presence into a magnet for qualified buyers. What works and what doesn’t through new case studies, featuring real-world results from companies that have embraced these principles. Why you need to think of your business as a media company, instead of relying on more traditional (and ineffective) ways of advertising and marketing. How to achieve buy-in at your company and truly embrace a culture of content and video. How to transform your current customer base into loyal brand advocates for your company. They Ask, You Answer is a must-have resource for companies that want a fresh approach to marketing and sales that is proven to generate more traffic, leads, and sales.Book They Ask, You Answer: A Revolutionary Approach to Inbound Sales, Content Marketing, and Today's Digital Consumer Review :
They Ask You Answer provides a great guide for creating relevant content, earning trust, and speeding up sales cycles. Sheridan’s philosophy is simple: ask yourself the question, “What is my customer thinking?” Understanding their questions forms the basis for a content-driven strategy. This mindset generates powerful fuel for your Revenue Growth Engine.This book is packed with insights. Here are some of my favorite takeaways:Become the TeacherEducation is the core of Sheridan’s philosophy. This makes sense. Buyers are not inclined to trust sales people and they have all kinds of defenses set up against marketing. However, people respect teachers. Sheridan became obsessed with this stance: “We approached each question with a ‘teacher’ mentality, without bias—our sole obsession was simply that of educating the reader.” This reminds me of Jay Abraham’s paradox of knowledge: the more you know about something, the more questions you have. The person (or company) you go to for answers is the one who educated you.Answer Prospect and Client QuestionsBuyers have questions. So do clients. The company and sales reps that answer these questions get attention. This is true for Inbound Marketing and Client Communication. It is also true for Outbound Selling and Client Management. The fuel for your Revenue Growth Engine is A Focused Message. Once you have a clear understanding of your Ideal Client, one of the best ways to focus your message is to answer the questions that your prospects and clients have. For Net-New business, this helps get you found online, builds trust, and sets up effective sales meetings with qualified prospects. Answering questions continues into the Cross-Selling phase, creating a smooth onboarding process and setting the stage for additional purchases.Address the Elephants In the Room“As buyers, although we want to know the good, the bad, and the ugly, we are mostly concerned with the ugly.” So true. We see this in our own propensity to search for reviews—specifically, negative reviews, when we are making a purchase. Smart companies address this head on. They are not afraid to talk about pricing, make comparisons to competitive offerings, and address concerns. Sheridan recommends that these questions be answered with a disarmament strategy. Since buyers in a low-trust world have their guards up, he recommends being disarming. For example, an article might begin by admitting that your offerings may not be the best choice for every buyer. Heresy? Maybe, but we cannot communicate until we have a basis of trust.Assignment SellingThis is one of my favorite parts of the book. Sheridan shares his strategy to use educational content throughout the buying process. For example, before an appointment, he all but requires prospects to view a video addressing common questions and read with a guide educating buyers on their options. Not only does this filter out the riff-raff, when he arrives, he has trust and buyers are ready to roll. The result is shorter meetings, faster sales cycles, and increased close rates.A Practical Guide To VideoEveryone talks about video, but few people give a roadmap for how to implement a video strategy. With 82% of internet traffic being video by 2022, Sheridan observes, “We are all media companies whether we like it or not.” Sheridan encourages companies to answer frequently asked prospect and client questions by video. He also recommends that client-facing employees record videos to build rapport and trust with prospects.Involve Your Sales TeamIf you want to understand your clients and prospects, talk to the people on the front lines. Your sales people get asked questions all day long. Document these questions and answer them online. Involve your sales team in creating written and video content to answer these questions. In Revenue Growth Engine, I recommend that marketing professionals spend significant time in the field with sales reps. Ride along to their meetings and have coffee afterward with the rep to debrief. All of this helps create A Focused Message which fuels the marketing and sales efforts of your engine, creating meaningful experiences for your ideal clients.SummaryThere is so much more in this book. The chapters are short, punchy, and actionable. Real-world case studies are sprinkled throughout the book, giving concrete examples about how you can implement the strategies. This book blew my mind! I have a small business that I am passionate about, but have never been as comfortable with marketing and sales as I am with providing my service.They Ask, You Answer states that you need to think like a customer and be a teacher to answer their questions and address concerns as honestly and unbiased as possible. Marcus Sheridan's personal story about how embracing They Ask, You Answer saved his business is fascinating! He gives other examples of companies that have used this philosophy with great success as well.The book is helpful to me and my one man show, but also goes into detail about how to implement actions for small, medium and large companies alike.I like how this edition of They Ask, You Answer goes into detail about how important video is for business. Then it goes into exactly how to begin making videos for your business even if you haven't done it before or had much success with video in the past. This book has helped inspire me to begin making helpful videos for potential customers and it has already helped with sales!In addition the the hardcover, I also got the audio version and hearing Marcus deliver the message was really enjoyable. Thank you Marcus Sheridan! 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